Fix My Blind's customer service center and order fulfillment center will be closed on November 27th and 28th. All orders placed on these days will be shipped on Monday December 1st. We will be closed for walk-ins.
If you need customer service for an existing order, product question, or anything else, please leave a message or send us an email and we will get back to you as soon as possible.
This formula will give you a generous estimate of how much string you will need to restring your shade.
2.5 x Width + Height = String length needed
(String length needed) x (number of strings in the shade) = Total amount of string needed
2.5 x 4ft + 3ft = 13
To get total length of string needed, multiply 13 by the amount of strings in the shade.
My shade won’t stay in the position that I want it to.
Try adjusting both tensioners equally. If that doesn’t provide enough tension to hold the shade in place, the internal spring may need replacing. Check the cord guides to make sure string isn’t cutting in. if it is, you may need to replace the cord guides or end caps before any further damage is caused.
Release and resent tension in the shade. Check the cord guides to make sure string isn’t cutting in. if it is, you may need to replace the cord guides or end caps before any further damage is caused.