Customer Support

Frequently Asked Questions

If you are looking to diagnosis a broken blind or shade please visit our Troubleshooter page.

Many repair questions are answered by visiting our Instructions page where we have print and video instructions dealing with many common part and repair questions.

FAQ Topics

 When will my order ship?
 Do you sell valances?
 Do you have any stores in my area?
 Do your brackets come with mounting screws?
 I see that you sell ladder sting for wood blinds but not for mini blinds. Why is that?
 Do you know anyone in my area who does blind repair?
 What are you going to do with my email address?
 Can I check out anonymously?
 What are the benefits of creating an account?
 Do you offer any quantity discounts?
 Why can't I log into your website?
 How do I order parts from you?
 If I don't see the part I need listed on your site, do you have it, or can you get it?
 Do you sell slats for blinds?

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